Refund and Returns Policy

Returns Process

Returning an item should be hassle-free for our customers. When they wish to initiate a return, they need to contact our customer service team via email at pakistanibaazar@gmail.com within a 7 days from the date of receiving the order.

Our customer service team will guide them through the process, ensuring they have all necessary information for a smooth return experience. It’s important to specify what kind of information customers need to provide, such as the order number, the item(s) they want to return, and the reason for the return.

Return Authorization and Instructions

Once the return request is approved, we provide customers with a return authorization. This step is crucial, as it indicates that the return has been accepted. The email containing the return authorization also includes detailed instructions on how to pack the item securely, preferably in its original packaging, and how to ship it back to us.

We recommend customers to use a trackable and insured shipping method for the return shipment. This ensures that the item can be traced, and in case of loss or damage during transit, it can be claimed through the shipping insurance.

Refund Process

After we receive the returned item, it goes through an inspection process. If the item meets our return criteria (unused, in original condition and packaging), we process the refund. Customers are informed via email about the status of their refund, whether it’s approved or rejected.

If approved, we process the refund and credit the amount back to the original method of payment. It’s important to mention the timeframe within which the refund will be processed, for example, within a certain number of days from receiving the returned item.

Exchanges

In case customers receive defective or damaged items, we offer exchanges. They need to notify us within the specified timeframe, and we guide them through the process of exchanging the product for the same item.

Late or Missing Refunds

Sometimes, refunds might take longer to process due to banking procedures. This section assures customers that if they haven’t received their refund within the expected timeframe, they should first check with their bank or credit card company. If the issue persists, they can contact us for assistance.

Return Shipping

This section clarifies that customers are responsible for the return shipping costs. It’s important to communicate this clearly to avoid any misunderstandings. The address where the item should be returned is provided in the return authorization email.

Questions?

Finally, this section encourages customers to reach out if they have any questions about the return process. Providing a reliable contact point, such as pakistanibaazar@gmail.com, ensures customers can seek assistance whenever needed, enhancing their trust and confidence in our services.